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AMSOIL Sample Letter sent by Technical Services to automobile
dealerships when they say using AMSOIL will void the manufacturers warranty
It has come to our attention that you (or employee's name) have been
informing our mutual customers that the use of AMSOIL synthetic motor oil
voids your manufacturers' warranty. This claim is not true. Please review
the following facts about warranties and AMSOIL synthetic motor oil.
Original equipment manufacturers (OEMs) recommend consumers use
lubricants of the proper viscosity grade and service classification. Any
oil, whether it's petroleum oil or synthetic, may be used without affecting
the overall warranty coverage. OEMs pay or deny warranty claims based on the
findings of failure analysis. To affect the vehicle warranty, the lubricant
must be directly responsible for the failure. If the oil did not cause the
problem the warranty cannot be voided, regardless of the brand of oil used,
or the length of time or number of miles the oil was used. To flatly inform
the customer that the use of AMSOIL synthetic motor oil voids their vehicle
warranty is not true. It is not supported by OEMs and damages AMSOIL INC.
AMSOIL introduced the world's first API rated synthetic motor oil to
the automotive public in 1972. Since then, every major motor oil
manufacturer has followed AMSOIL's lead and has introduced synthetic oils of
their own. AMSOIL synthetic motor oils exceed the most demanding worldwide
performance standards. They are specially formulated to provide superior
performance and longer service than provided by conventional oils. AMSOIL
synthetic motor oils can be installed and used with complete confidence.
AMSOIL INC carries liability insurance and offers our customers complete
warranty coverage for oil related failures, should one ever occur.
We appreciate your attention to this matter and anticipate there will
be no further intimidation of our customers by your insuring no one implies
or states that the use of AMSOIL products will "void" vehicle warranties.
Thank you.
AMSOIL INC.
Cc: Legal Department
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